Free shipping on every US order
Every LumaRose order ships free within the United States.
- Processing time: 1–3 business days
- Delivery time: typically 7–14 business days after shipping
- Tracking: you'll receive a tracking number by email as soon as your order ships
30-day returns
If you're not happy with your purchase, you can request a return within 30 days of delivery. Items must be in original condition with all accessories and packaging. To start a return, email us with your order number and we'll send you instructions.
Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days.
Damaged or defective items
If your mask arrives damaged or stops working within the 1-year warranty period, contact us with your order number and a photo or short video of the issue, and we'll make it right with a replacement or refund.