Refund policy

30-Day Glow Guarantee

Use your ritual every day for 30 days. If you don't love your glow, we'll refund you. No awkward questions. You can request a full refund of the product price within 30 days of the delivery date.

How to start a return

To start a return, contact us through our contact form with your order number and a short note. We'll reply within 24 hours (Monday to Friday, 9am to 5pm CT) with return instructions. Items sent back without first requesting a return will not be accepted.

Please return the item with all parts (face mask, neck mask, cable, roller and packaging where possible). Return shipping is paid by the customer. Original shipping charges are not refundable.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if the item is defective, damaged or if you received the wrong item, so we can make it right. LumaRose devices are also covered by a 1-year warranty against defects.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded the product price to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us through our contact form.

Contact

LumaRose, Kansas City, MO. Questions about returns? Reach us through our contact form.